Reference

raja99 Terms & Conditions for Your Account

Our Terms & Conditions set the rules for opening, using and closing your raja99 account, including identity checks, wallet records and access where local law permits.

Account eligibilityWallet recordsPhone verificationPolicy access
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POLICY HELP DESK

Get Clear Answers About Your Conditions

A policy question should not slow down an account step. Our support path is available for questions about Terms & Conditions, phone verification, wallet status and the meaning of a policy update.

Account questions Ask us to clarify account eligibility, phone verification or a condition affecting access. Include the email or phone detail attached to your account so we can locate the correct policy record.
Wallet evidence For DANA, OVO, GoPay or QRIS questions, send the payment reference and visible status from your account. We use those details to explain whether a condition or pending check applies.
Policy changes When a revised condition affects your account, contact our support team through the available account channel. We will point you to the relevant wording and explain the next account step.
DATA AND CONTROL

How We Apply Account Policy

We apply these Terms & Conditions through identifiable account steps rather than unclear prompts. Phone verification links activity to the account record, payment references help us match wallet events, and browser access…

Data handling

We use the account details you submit to operate access, check policy requirements and respond to support questions. Payment references from DANA, OVO, GoPay and QRIS are handled with the related account record.

Cookies

Cookies can help retain session and policy-display settings in your browser. Your browser controls these files, while disabling them may affect sign-in steps or the way current conditions are shown.

Account security

Keep your sign-in details private and complete phone verification only through your account path. If an unfamiliar access event appears, contact support before changing wallet or account details.

Data retention

We retain account, verification and transaction records for the period needed to apply these Terms & Conditions, resolve disputes and meet applicable legal duties where local law permits.

Policy updates

A changed condition is presented through the current policy page or account path. Check the wording before continuing, because later account activity may be governed by the revised version.

Change requests

To request correction, clarification or account closure, contact support with your account identifier and the specific condition involved. We may ask for verification before changing protected account data.

Terms & Conditions Questions Answered

These answers address the policy searches we receive most often from Indonesian account holders. They focus on eligibility, account records, local payment references, data choices and contact steps, so you can understand the conditions before completing an account action.

You can read the current Terms & Conditions on this policy page before opening or continuing an account. The same wording governs account checks, wallet records and policy-related support requests where local law permits.

Yes. The conditions cover payment references and account matching for DANA and QRIS, as well as OVO, GoPay, bank transfer and virtual account activity. Keep each receipt linked to your account details.

Access may be paused when required details are missing, phone verification is incomplete, records do not match or a legal condition applies. Eligibility depends on local law, and support can explain the next step.

Contact our support path with your account identifier and state which detail needs correction. We may ask for phone verification or another account check before changing information protected by the Terms & Conditions.

The policy explains that cookies may support browser sessions and policy display settings. You can manage them through your browser, although disabling certain cookies may interrupt sign-in or account confirmation.

We retain relevant account, verification and payment records for the period needed to apply the conditions, answer disputes and meet applicable legal duties. The exact period can depend on the record type.

You can ask support to begin account closure by providing your account identifier and confirming the request. We may complete a security check first, and some records can remain for legal or dispute purposes.

Related Pages

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